People visiting their doctors in Fylde and Wyre this week (19-24 June) could get a special demonstration of how to book appointments and order prescriptions online. 

Volunteers will be on hand at a number of practices across the area to help people get to grips with Patient Access – a website allowing people to access GP services from a computer, mobile phone or tablet. 

The volunteers are members of their surgery’s patient participation group (PPG), which gives people the chance to communicate directly with their practice and provide views and suggestions for service improvements. 

The PPGs are working with NHS Fylde and Wyre Clinical Commissioning Group (CCG) to promote the use of Patient Access during the national PPG Awareness Week, which is designed to raise the profile of the groups and get more people involved. 

Ian Gibson, chair of the PPG at Over Wyre Medical Centre in Preesall, said: “We have raised awareness of PPGs during PPG Awareness Week in the past and we wanted to do something a bit different this year. 

“As well as raising the profile of our individual groups, this campaign will help us to showcase just how PPGs can help people to access services at their local practice.

 “I would encourage anyone who uses their doctors regularly and would like any improvements to be made to join their PPG and get their voice heard.” 

As well as booking appointments and ordering repeat prescriptions, people can use Patient Access to view their health records. 

Kevin Toole, Governing Body lay member for engagement at the CCG, said: “We can use mobile phones and computers to book just about anything these days and now we can get a doctor’s appointment without having to pick up the phone. 

“It is important that more and more people start to use Patient Access as it will really help free up those busy phone lines at our local GP practices. It also provides an opportunity for patients to check their health records and make sure the information is correct. 

“Our PPGs in Fylde and Wyre are playing a hugely important role in helping us to change local services for the better and their help in promoting Patient Access is hugely appreciated.” 

Patient Access can be accessed by all people living on the Fylde coast by visiting and signing up. It can be used either via the internet or also by downloading the mobile app from the app store. 

Patients may have to visit their GP practice to register fully for the service. 

PPG Awareness Week is led by the National Association of Patient Participation and aims to promote the role and benefits of PPGs to patients, the public and health professionals, to create more understanding of the value of true patient participation.

  • NHS Fylde and Wyre Clinical Commissioning Group (CCG) is the organisation responsible for planning and buying health services in the area to meet patients’ needs. This is known as ‘commissioning’.
  • Led by family doctors (GPs), the CCG currently serves a population of 152,000 people across approximately 320 sq km of coast and countryside. The majority live in the urban towns of Fleetwood, Thornton, Poulton-le-Fylde, Kirkham and Lytham St Annes, but a significant proportion live in rural villages.
  • The CCG receives a set amount of money from the government and is committed to spending this wisely for the benefit of local people.
  • Giving you more choice is a priority of the modern NHS. More information is available at
  • The NHS Constitution sets out your rights as an NHS patient:
  • There are many ways to get involved in health service developments, including joining our Influence membership scheme or your practice’s patient participation group.