The Care Quality Commission has found the quality of care provided by The Over Wyre Medical Centre to be Outstanding following an inspection carried out in January.

Inspectors rated the practice as Outstanding for being effective, and well-led, and Good for being safe, caring and responsive, giving them their overall Outstanding rating.

A full report of the inspection has been published at:

Alison Holbourn, CQC’s Deputy Chief Inspector of General Practice said: “The Over Wyre Medical Centre was an impressive service that was delivering high quality care across all of the areas that we look at on inspection.

“Inspectors saw staff that treated patients with kindness, dignity and respect. In addition to this, they also listened to their patients, and made changes at the practice based on this feedback. This made sure that services were reflective of the needs of the people using them.

“The practice is extremely well-led, and we saw evidence that innovation and improvement was a priority not just among management, but all staff.

“One of the areas of outstanding practice that we saw related to the six care homes in the area served by the surgery. Each care home had a named GP who maintained regular contact over the phone, and undertook monthly rounds when required to help reduce hospital admissions.

“All of the staff at this practice should be very proud of the service they are providing.”

Professor Steve Field, Chief Inspector of General Practice said: “I am delighted to highlight the exceptional service which is being provided by this practice.”

Dr Tony Naughton, clinical chief officer at NHS Fylde and Wyre CCG, said: “We know Over Wyre Medical Centre provides excellent care so I am delighted the CQC has recognised this. Congratulations to all at the practice.”

Some of the CQC’s findings included:

  • In addition to local care homes having a named GP, the Wyre Integrated Neighbourhood (WIN) Care Home Team was piloted and led by one of the practice GPs. This team ensured patients at these homes were seen within two days, they were given a holistic assessment, advanced care planning, and medication reviews. Inspectors saw evidence that both hospital admissions and attendance at A&E had been reduced since this team was established.
  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice was doing some innovative work to identify the causes of patient falls and work to reduce them happening again. We saw evidence that this has improved the physical wellbeing of elderly frail patients that had fallen.