NHS England has published draft refreshed NHS Continuing Healthcare (NHS CHC) Redress Guidance for CCGs, to be used when considering NHS CHC redress payments for individuals. The document has been updated to reflect the ‘Principles for Remedy’ from the Parliamentary and Health Service Ombudsman (PHSO) for all public bodies. The guidance retains the principle of returning the individual to the financial position they would have been in had they been assessed as eligible and the need for redress identified.

Once introduced, CCGs will continue to consider the specific circumstances of individual cases, as they do now, to make sure that all individuals are returned to the financial position they should have been in, if redress is considered appropriate.

NHS England welcomes any feedback on the Guidance by Thursday 19 March 2015.

Why is NHS England doing this now?

NHS England has recently become responsible for this area. It is making sure that the NHS makes the correct calculation for re-imbursement, including the calculation of interest, in line with PHSO guidance for public sector bodies.

Why is a refreshed guidance needed?

The last guidance was published by the Department of Health in 2007.


Have your say

To provide your feedback please complete the feedback form on NHS England’s website.