NHS Fylde and Wyre Clinical Commissioning Group is urging people to give their feedback on local NHS healthcare and help improve services.

Most NHS-funded services, including GP practices, hospitals and dentists, now offer people the opportunity to rate their experience through the ‘Friends and Family Test’ (FFT), which simply asks how likely they are to recommend the service to their friends or family.

As part of a national public-awareness raising week (14 March – 18 March 2016), the CCG is putting FFT in the spotlight under its ‘In Fylde and Wyre’ engagement programme.

Kevin Toole, lay member for engagement at Fylde and Wyre CCG, said: “Patient feedback is particularly important when it comes to providing a high quality service. We want people living in Fylde and Wyre to always receive the best possible care and we need patients to tell us if that’s not been the case.”

Under the FFT patients are also asked what improvements could be made. The fact the information comes through soon after the patient’s contact with the NHS means faster action can be taken to address any issues.

Mr Toole added: “We would encourage everyone to give their feedback next time they are given the opportunity. It might be something as simple as poor signage, difficulty getting through on the telephone, cleanliness of the facilities or politeness of staff.  Or it could be a big idea for driving up quality, saving money or making it easier for people of all ages, languages and physical conditions to get involved. By having your say, you can make a difference.”

You can find out more about the FFT here www.nhs.uk/friendsandfamily. The Friends and Family test isn’t the only way people can give their feedback. Fylde and Wyre CCG provides many ways for local people to help shape local NHS services, which includes its Influence membership scheme and Influence Panel, listening cafes, and patient participation groups.

For more information about how you can have your say and make a difference, visit www.fyldeandwyreccg.nhs.uk/areyouin.


  • NHS Fylde and Wyre Clinical Commissioning Group (CCG) is the organisation responsible for planning and buying health services in the area to meet patients’ needs. This is known as ‘commissioning’.
  • Led by family doctors (GPs), the CCG currently serves a population of 152,000 people across approximately 320 sq km of coast and countryside. The majority live in the urban towns of Fleetwood, Thornton, Poulton-le-Fylde, Kirkham and Lytham St Annes, but a significant proportion live in rural villages.
  • The CCG receives a set amount of money from the government and is committed to spending this wisely for the benefit of local people.
  • Giving you more choice is a priority of the modern NHS. More information is available at fyldeandwyreccg.nhs.uk/choice
  • The NHS Constitution sets out your rights as an NHS patient: nhs.uk/choiceintheNHS/Rightsandpledges/NHSConstitution/Pages/Overview.aspx
  • There are many ways to get involved in health service developments, including joining our Influence membership scheme or your practice’s patient participation group.